MacNeatFrequently asked questions
Everything you need to know before getting started. Another question? Write to us.
How does the free trial work?
The trial lasts 7 days and unlocks every module on one Mac. It starts at your first sign-in in the app, with no credit card. When it ends, the app invites you to choose a plan: nothing is charged automatically.
On how many Macs can I use MacNeat?
It depends on your plan: “1 Mac” or “2 Macs”. Each Mac signed in to your account counts as one active device. You can see the list of your devices at any time in your account.
I’m getting a new Mac: how do I move my licence?
In your account, revoke the old Mac in one click, then sign in to the app on the new one. A revoked Mac loses access but can be reactivated later if your plan has room.
I received an activation key: where do I enter it?
Keys look like NCU-XXXX-XXXX-XXXX-XXXX. Enter yours in your account under “Activate a key”: it applies to your licence immediately. You can also activate it directly in the app.
What is the lifetime licence?
A one-off payment, with no subscription or renewal: your licence has no expiry date, for the number of Macs included in the chosen plan.
How do I cancel my subscription?
From your account, open “Manage subscription and invoices” and turn off renewal. Your licence stays active until the end of the period already paid, with no further charges.
What happens to my data and files?
Scans run on your Mac: the contents of your files are never sent to our servers. We only receive what is needed to manage your licence (account, device) and anonymous usage telemetry. You can export your data or delete your account yourself.
Which Macs and macOS versions are supported?
MacNeat runs on macOS 12 Monterey and every later version, on both Apple silicon and Intel Macs.
Can I get a refund?
MacNeat is digital content: by starting to use it after purchase, you expressly waive the 14-day right of withdrawal. That’s why the free trial lets you test everything before paying. If something goes wrong, email support: we look at every case.
Can MacNeat delete important files?
You stay in control: nothing is deleted without your approval, sensitive system areas are protected and every deletion goes to the Trash. Each operation is logged and the last one can be undone. A simulation mode even lets you test without touching anything.
How do I contact support?
Write to support@novadesko.com. Please mention your app and macOS versions: it helps us answer faster.